Frequently asked questions

Getting started:
  • Q: How do I start playing right now?

A: Click on Getting Started and follow the instructions from there. It’s that easy!

  • Q:Where do I download the game?

A: Our bingo games are online so you don’t need to download the games. They are played directly from the website. All you need is the most recent Macromedia Flash Plug-in – it only takes a minute to install and only has to be done once.

  • Q:What are Bingo Bonuses (BBz)?

A: BBz’s are free extra credits that we like to give away so that you can increase your chances of winning.

Earn BBz’s by:
- Opening a new account ($5)
- Making a first deposit (200% up to a maximum of $100 Deposit)
- Making a subsequent deposit (25% up to a maximum of $100 Deposit)

Winnings and payments:

  • Q: Is it safe to use a credit card online?

A: Yes it is! Your credit card information will always remain confidential. Our transactions are secured by 128-bit SSL (Secure Socket Layer) Digital Encryption technology, the same technology that is used by established banking institutions. Our servers are also secured by state-of-the-art firewall technology.

  • Q: How do I fund my account?

o Log in to True Blue Bingo once you have registered.
o Select the ‘Cashier’ button from your Player Homepage/ My Account Page.
o The first time you log in to the cashier you will need to fill in a registration form to open your account.

  • Q: What is the minimum deposit?

A: You can make a minimum deposit of $10 and a maximum deposit of $2,000 per day. The maximum amount you can deposit per month is $2,500. If you’d like to exceed this limit you’ll need to provide identification documents to verify your identity.

REMEMBER: If you hit the "submit" button twice, you could be double charged by your bank!

  • Q: When will the credits show up in my account?

A: It normally takes between 5 and 10 minutes for your funds to be credited to your True Blue Bingo account. If you’re still waiting after 30 minutes, please email us for assistance. When you email us, type DEPOSIT as the subject line, and give the support staff the following details: your name, account details, time, time zone and the amount of your deposit. We’ll contact you within 24 hours.

  • Q: I have a query about my account, what do I do?

A: Click here and give our support staff your name, account details, time, time zone and description of your problem. You’ll be contacted by us within 24 hours.

  • Q:Are my winnings taxable?

A: True Blue Bingo is not obliged to report any winnings to any authorities. It’s your own responsibility to make sure that you understand and abide by your federal, local or foreign tax laws that can apply to your receipt of your prize winnings.

  • Q:How are the prizes calculated?

A: Each game’s cash prize is calculated as a percentage of the overall dollar value of the tickets in the current game. Other prizes, like Progressive Jackpots (PJP’s), are worked out as a percentage of the overall dollar value of the total ticket sales.

  • Q: Is there always a winner?

A: Yes. For every game played there will always be a winner, and when it’s you we will all be stoked for you!

  • Q:How do I withdraw my winnings?

o Open the Cashier and select the Cash Out option
o The cash out form will allow you to specify the withdrawal amount and payment method
o You can expect a response from our accounts department within 24 hours

  • Q: How much can I win?

A: The bingo prizes and jackpot amounts vary depending on the time of day that you play and the type of game you choose.

  • Q: How do I check my account balance?

A: You can go to the True Blue Bingo home page and log in to your account. You’ll see your balance on the screen.

  • Q: What happens if there is more than one winner?

A: Every winning ticket will receive an equal share of the prize, this means if you have two winning tickets you will win two shares of the prize. The same goes for jackpots if they are won by more than one winner.

Playing games:

  • Q: How do I buy tickets?

A: You can buy tickets from any of the bingo rooms, when you are in a room you will see the tickets available and can press the big buy button in the middle. You can also buy tickets from the Advanced Buy Menu by clicking the Advanced Buy button just under the big BUY button. You’ve the following options when you use Advanced Buy:
- Buy Games: you can buy tickets for future games
- Special Games: you can buy tickets for special games that have bigger pays and jackpots attached, or are part of a promotion.
- Featured Games: you can buy tickets for featured games including our awesome linked games with massive prizes.

- Purchase History: view your gaming history and see what you’ve already won
- Accounts Summary: get a summary of your BBz credits.

  • Q: What are "Tickets"?

A: In 90-Ball Bingo: Each ticket has 3 rows and 9 columns. Each row has 5 numbered squares and there are always 4 free squares per row. Sets of 6 tickets are called strips, and in a strip, every possible number from 1 to 90 is distributed ONCE (and only once) across these 6 tickets. This means that for every ball called one number can be marked on any of the 6 tickets.
o In 75-Ball Bingo: Each ticket has a 5 x 5 grid with random numbers from 1 to 75. The middle square is always free and already marked off for you.

  • Q: Can I buy tickets in advance?

A: Yes. You can buy a bunch of tickets, at least up to 24 hours in advance and for some games up to a month in advance.

To buy these tickets in advance you need to log into and bingo room in True Blue Bingo and click the Advanced Buy button. Select the number of tickets and the games you wish to play from the menu provided.

Q: How many tickets can I buy?

A: Each game has a different minimum and maximum ticket for purchase. These minimums and maximums can be easily seen in the Advanced Buy screen before you purchase your tickets. Remember to ask your Chat Host if there are any BOGOF offers for the games, as you could earn free tickets in a bingo game should you purchase the right amount.
REMEMBER: Your winning chances increase if you buy more tickets. You’ll see that there are only 6 tickets visible at a time on your screen but you can scroll across to view the rest. If not, don’t stress, our software keeps track of your tickets and will let you know if you win.

  • Q: How much do tickets cost?

A: You will pay from 1c to $2 for a ticket depending on the type of game and the time you play it.

  • Q: Can I keep the same tickets for the next game?

A: No you can’t. Each ticket is unique and is generated by the system to ensure that every player has an equal chance of winning.

  • Q: How do I keep track of how well my tickets are doing?

A: All of your tickets are displayed in the game and will auto sort to the front six visible ones you have, depending on how close to bingo they are, so you will always see your best chance at bingo.

  • Q: How do I call BINGO?

A: If you win the game, it will call BINGO for you automatically, and credit any winnings to your account immediately.

  • Q:How long does a game last?

A: There is a game every 5 minutes at True Blue Bingo. We also play some speed games that can be as fast as 1 minute, or as slow as 2.5 minutes. These games last between 1.30 and 2 minutes.

  • Q: How many people will I be playing with?

A: This can vary depending on how many players are presently in the game. You can see how many players are in the room with you by checking under Current Game in any bingo room.

  • Q: Where can I chat?

A: Open a game (it will pop up in a new window), type your message into the chat window and start yakking away. There are loads of beaut people to meet and chat with from all over the world. There are also friendly Chat Hosts there every minute the bingo rooms are open to help you with anything you might need.

  • Q: Can I join a game in progress?

A: No, a few seconds before a game starts we close off the sales for that game and calculate the game and jackpot prizes, you can however buy into the next game which is at worst only 5 minutes away.

  • Q: How long can I play without being disconnected?

A: You can stay in the game for as long as you like.

  • Q: When I login, can I remain anonymous?

A: The nickname that you choose is the only verification that the other players can see. Be creative with your nickname so that you maximize the fun.

  • Q: I forgot my Password and/or Alias. How can I find out what it is?

A: You can go to our Password Location page by clicking here. Here you’ll need to provide us with your email address, player alias or player ID. You’ll automatically receive an email (to the address that you provided when you registered) with your account ID and password.

  • Q: How old do I have to be to play?

A: You must be 18 years or older to be eligible to play.

  • Q: What happens if I get a BINGO, but I'm not credited with the cash?

A: Click here to submit an email with the following information in the message field: Alias, Date of Win, Time of Win, and the Game ID number.

  • Q: Why does the game sometimes have the same winners?

A: Players are picked randomly which means that we’ve no control of the winners and the amount of times that they win. Remember that the more you play the more likely you are to win.

  • Q: Can I transfer my cash or BBz to another player?

A: No. Transferring cash or BBz is not allowed.

  • Q: What is Auto Daub?

A: This is for all of you who love to have a good yakka. You play all your games in Autodaub mode which means that your numbers will be marked off automatically so that you can have a chin wag.

  • Q: Can I buy tickets in advance, even if I will be offline at the time that game is played?

A: You can buy your tickets before the games by using the Advanced Buy option. You can buy games in advance to play even when you will be offline. The games will play for you, and any winnings will be automatically credited to your account.

Also if you are playing a game and lose connection, your games will continue to play and any winnings will automatically credit.

Chat Games:

  • Q:Why do there have to be 2 players actively chatting to play chat games?

A: Our games have been designed for 2 or more players. These games are fair dinkum when there are 2 or more players.
Why do you have to purchase 4 tickets to qualify for chat bonuses?
This rule only applies in Friendship, Harmony and Speed rooms where it’s possible to just buy one or two tickets into a game.
In our Private Rooms Snickers & Ice Breaker each bingo game has its own minimum tickets to purchase, as long as you are in the bingo game, and are a depositing player you can play a chat game.

  • Q: How much are bonuses?

A: The value of bonuses can vary. In the ordinary chat games like Mirror Mirror and Mystic Meg they’re worth 0.60 BBz each but in the promotion games they’re worth up to $20 BBz per game.

  • Q:How long does it take for the BBz to be credited to you account?

A: Chat Game bonuses are credited either at the end of the hour or immediately depending on the style of chat game you are paying.

  • Q: Why can't I see my accounts history?

A: Click on Advanced Buy, select Purchase History and take a look at your entire ticket-buying history. Look under Account History and you’ll see all the BBz that have been credited into your account.

Technical Questions:

  • Q: I'm having technical trouble. Who can I contact?

A: Click here to send us an email about your technical difficulties. The subject line should contain a very brief description of the issue. Then, describe the problem in as much detail as possible with the time the issue occurred, the game you were playing, a screenshot and anything else that might be useful. Include your name, nickname and email address as well. We’ll get back to you as promptly as possible.

  • Q: If my connection fails, do I lose my tickets?

A: Our software is able to track every ticket that is purchased for every game played. Even if you are accidentally disconnected your tickets will be played and your winnings will be credited to your account.

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